Any advice you can give to our members on the importance of understanding the customer / how to keep ‘em happy?
Become a customer! :)
There are some great books on this topic, but I believe Delivering Happiness by Tony Hsieh is one of the best. To better understand the customer’s point of view, it’s important to see what their full journey is. What did they do before visiting your site? Why did they end up on your site? If you sell something, why did they choose to buy from you? There are so many questions here and they boil down to the exact same thing - you have to really understand your customer. If you don’t, you can’t make them happy in the long run because you’re just guessing.
If nothing else, what are five things our members should know?
1. Work problems are very rarely solved in the office. I usually take my dog for a walk around Malmö and I get so much more done that way. Staring at a blank canvas on a computer screen doesn’t get good results.
2. Don’t have an ego - it’s OK not to know everything.
3. Don’t make promises you can’t keep, especially as a freelancer, but really as a human being in general.
4. Try new things. About a year ago I finally tried Pilates Reformer and now I love it. For many years I had an idea of what it is (I was wrong) and that I wouldn’t like it. Finding an exercise form that you love makes it a lot easier to keep in shape.
5. Find out when, where, and how you do your best work. Then adjust your life to better support it. It’ll mean you’ll create better work and be happier when not working.
What’s next for you? What are some dream projects?
I was asked to work on the UI of new car models recently and that would have been a great experience for sure. They are so important to our everyday lives, but have evolved so little. I bought a new Audi last summer and basically it has the same UI and UX as a model from ten years ago! While companies like Tesla are doing some great things, their improvements seem to be primarily technical. You get a 17” touch screen, but it’s still showing things that we are all used to. It would be a dream project of mine to create a new and exciting UI and UX in something we use as often as the car.
Unfortunately, this position would have meant moving, which I wasn’t up for. I enjoy the freedom that freelancing brings and will continue to do great work for my awesome clients.
What do you do when you’re Not Working?
I enjoy hanging out with my wife and dog, reading, watching football (soccer), and playing FIFA on my Playstation.
Are there other WNW members whose work you admire?
I’m sure that there are a bunch of awesome people on WNW, but it’s hard to communicate great UX work/projects just through screenshots. Lia Software Art seems to do awesome work and I would love to hear about challenges in working on a voice-controlled experience. Adam Glynn-Finnegan has done awesome stuff and I’ve always loved the Evernote branding.
Tell us about the significance of your email address :)
I’ve always had a love for France and anything related, so when I started my first company I called it Le Petit Garcon (The Little Boy). Mostly, this was because I felt very small compared to the agencies I was pitching against. The last year though, I’ve come to realize that my clients hire me and I might as well just do business as Anton Sten. My website is now antonsten.com and has the added bonus of being far easier to pronounce to someone over the phone.