Annica Lydenberg & Co. Present the 10 Commandments for Clients
MIKE O'DONNELL / EDITOR
Tell us a bit about your creative background. Who is Annica Lydenberg and how did she get here?
I have been freelancing for 15 years - it wasn’t by choice at first but I certainly made the most of it. I designed a lot of Flash websites in the early 00s that was a thing, but eventually I got sick of websites and wanted to learn hand lettering. I enrolled in the Type @ Cooper program in order to get a proper typographic education and I did a great deal of personal projects to get more relevant pieces in my portfolio. Personal projects both when I was getting started, and still today, have always driven the kind of client work I get.
What was the impetus behind building “The 10 Commandments for Clients”?
One of the big things I’ve been focusing on is bringing more honesty into my work, making personal work that is relatable and will hopefully make someone feel less alone. Of course, I relate to the plight of the freelance designer; we’ve all been there through those terrible client moments. So after having written these maybe 7 or 8 years ago I finally moved forward by inviting 10 other badass lettering artists to execute their favorite one. This made it even more of an act of solidarity with others.
Throughout your career, have nearly all of these commandments been broken by your clients at one point or another?
Yes, absolutely. And none of them only once… I literally had a client who tried to tell me she showed a packaging concept to a focus group. Upon asking questions about the demographics of the focus group, she finally admitted she had just shown her mother.
Do you think it’s ever wise for creatives, either young or well-established, to do work for free? And if so, is that strictly something that the creative should offer, as opposed to the client?
A friend told me recently something that I thought was fascinating; they said the world was made up of ‘askers’ and ‘guessers’. ‘Askers’ just ask for whatever it is that they want with no concern given and ‘guessers’ only ask when they are nearly certain the answer will be yes. As a result ‘guessers’ have a hard time saying no because they fear it was presumed they would, in fact, say yes; ‘askers’ are well aware that no is an acceptable answer. I am a ‘guesser’ and it pains me to say no to people and I have often resented being put in a position where I need to do so. But you practice it and it gets MUCH easier.
All you can do is educate yourself, know your worth, realize your actions impact your peers and don’t be scared to say no. But ultimately only you can make the call. There are other ways a job can have value.
Do you have any advice for creatives to make it even easier for clients to follow these rules?
Be clear from the beginning. Always make sure your expectations are communicated early on and also be sure your client is doing the same for you. I ask a LOT of questions at the beginning of a job and always state what is typical in terms of work process, payment process, and where the job begins and ends. Also, don’t ignore red flags. Sometimes it’s best to walk away.
Aside from creating “The 10 Commandments for Clients,” what can creatives do to look out for one another and make sure their peers are being treated fairly?
The best thing we can do is listen to one another and help each other see what we are allowing in our lives. In figuring out how to treat ourselves fairly as individuals it makes it so much easier to demand the same of our clients. I find great value in these conversations.